1. Introduction

Pezaar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

• Full name, email address, phone number
• Delivery address and billing information
• Payment details (processed through secure payment gateways)
• Profile photo (optional)
• Referral codes and sponsor information

Automatically Collected Information

• Device information (model, OS version, unique device ID)
• IP address and approximate location (for delivery zone detection)
• App usage data and browsing history within the Platform
• Push notification tokens for order updates

3. How We Use Your Information

• Process and fulfill your orders and recharge requests
• Manage your account and wallet balance
• Send order confirmations, delivery updates, and transaction receipts
• Process refunds and handle customer support inquiries
• Improve our services, features, and user experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations and enforce our terms

4. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Delivery Partners: Name, phone, and address for order delivery
• Payment Processors: Transaction details for secure payment processing
• Recharge Service Providers: Mobile number and plan details for recharge processing
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Payment data handled by PCI-DSS compliant processors

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years as required by Indian tax laws. You may request deletion of your account and personal data at any time by contacting our support team.

7. Your Rights

• Access and review your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of promotional communications
• Withdraw consent at any time

8. Cookies & Tracking

Our Platform uses cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can manage cookie preferences through your device settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights: